Privacy Policy
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), patients of Connection Psychiatry, PLLC should review and sign the Connection Psychiatry Policies and Consent document when establishing care.
This Privacy Policy applies to all Sites where it is posted.
What information we collect
Information you give us: We respect the right to privacy of all visitors to the Connection Psychiatry PLLC website, office, and telehealth platform. We receive and store some information that you enter on our Sites or that you provide to us through the Sites in any other way.
The information we collect or that you provide on or through our Sites or by using our services includes:
Data that may personally identify you, including your name, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may personally identify you, sexual orientation, credit or debit card number (for payment purposes only), veteran or military status, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information related to your religious or philosophical beliefs, political opinions, information regarding your gender at birth and how you currently express your gender identity, information related to your sex life, such as pregnancy, child birth and related medical conditions, history of criminal convictions, psychological characteristics, behavioral characteristics (collectively, “Personal Data”);
Information that you provide by filling in forms on our Sites, such as appointment request forms or product ordering forms. It also includes information you provide when you register to use our Sites, purchase products, or use services available through the Sites or facilities. We may also ask you for information when you report a problem with our Sites. Some forms collect sensitive information, such as health information, necessary for us to provide our services to you;
Records and copies of your correspondence (including email addresses), if you contact us;
Your responses to surveys that we might ask you to complete for research, development, and marketing purposes; and
Details of transactions you carry out through our Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Sites.
Texting
We respect your privacy. Your phone number will be used exclusively to send you messages you have opted to receive based on your explicit consent. We do not sell or share your personal information with third parties.
If you sign up to receive text messages from us on any of our Sites, you are consenting to receive text messages related to your care with Connection Psychiatry PLLC, including updates related to your visits, your Charm Patient Portal account, one-time passcodes, billing notifications, prescription reminders, and care management. These texts are unencrypted and message and data rates may apply. Message frequency may vary.
You can opt-out of SMS messages by texting STOP. You will no longer receive SMS messages.
If you are experiencing issues with messaging, you can reply with the keyword HELP for more assistance. You can also contact our office for assistance by email contact@connectionpsychiatry.com.
Note that carriers are not liable for delayed or undelivered messages.
Data retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us. For example, under state and federal law, we may be required to maintain some data that is specific to you and that may identify you, such as your medical records or other information. We may also have a legal basis or obligation to maintain medical and other information about you to provide care and treatment or to comply with our professional, legal, and other obligations.
Disclosure of your information
We may disclose your personal data:
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information;
- with your consent;
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to enforce or apply our policies and other agreements, including for billing and collection purposes; and
Your rights regarding your information and accessing and correcting your information
If you are a patient of Connection Psychiatry PLLC, you can access the patient-related information that we maintain about you through your patient portal. For more information about requesting your medical records, email contact@connectionpsychiatry.com or send a message in your patient portal.
Security
Whether you are visiting the website or our clinic, we use reasonable security measures to protect the confidentiality of personal information under our control, and we appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. That being said, Connection Psychiatry PLLC cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
Contact for Questions or Concerns
Connection Psychiatry PLLC
1709 Jumer Dr. Suite A
Bloomington, IL 61705
Phone: 309.463.5800
Fax: 833.914.2704